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Support Overview
Topica Support – Committed to Customer Excellence Topica is committed to maximizing the success of your online marketing programs. That’s why we provide world-class support and training as part of your Topica account. We offer free online help and standard support for all customers and premium support packages for customers wishing for additional assistance. Also, you can take advantage of customized training services to meet your unique needs.
Standard Support
All Topica customers have access to our comprehensive online resources and contextual help tools. Our “Getting Started” guide makes it easy for you to set-up your account and prepare your campaigns – often so quickly that you can start mailing the same day. A “What’s New” overview is available whenever we add a new feature to the Topica Online Marketing and Sales Application to enable even more successful customer conversion and retention efforts. Topica customers also have access to assistance via email. Email support is available 9AM to 5PM, Pacific Standard Time.

You will also receive our free monthly newsletter, which includes updates on email marketing trends, best practices, success stories and special offers. Let us know if you can’t find answers to your questions in the Topica “Help Menu”. Our Customer Success team is dedicated to responding to all of your needs.

Phone Support
Customers enjoy all benefits of Standard Support plus phone access to our responsive Customer Success team, available 9 AM to 5 PM, Pacific time. Call us whenever you need support with creating and tracking a campaign, or need advice on how to best leverage a Topica feature. Get immediate support from the phone number listed in your account.
Dedicated Account Manager
Our Dedicated Account Management service offers unlimited access to all online resources, as well as email and phone support. You will also be provided with a dedicated account manager and our team of online marketing specialists will assist you in building and running successful campaigns. With our marketing experts, designers, and content developers, you’ll develop strategies that exactly match your marketing and business needs and maximize your success.
Training
Topica offers training materials and Web-based demonstrations, helping you to optimize the effectiveness of your online marketing programs. Our marketing experts can also work with you to develop customized training programs designed specifically for your company’s needs. Contact us for a Web-training schedule or to discuss your company’s training needs.